bpo supervisor/ manager
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| Job Role |
| Responsibilities: Oversees, monitors, and coordinates production team activities, giving importance to individual member’s and overall team’s achievement of established goals. Ensures team’s goals are aligned with and representative of the overall company’s directive. Acts as liaison between team members and the rest of the organization. Familiar with standard concepts, practices, and procedures within a particular field. |
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| BPO – Supervisor |
| Instruction: Relies on extensive experience and judgment as well as pre-established processes and procedures to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Skills and Experience: Requires a bachelor’s degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Supervision: Typically reports to a manager or head of a unit/department. |
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| BPO – Manager |
| Instruction: Relies on experience and judgment to plan and accomplish goals. Establishes processes and procedures to plan and accomplish goals of department. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Participates in business planning with corporate piers for cross functional business management. Skills and Experience: Requires a bachelor’s degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Supervision: Typically reports to top management. |
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