customer support supervisor/ manager
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| Job Role |
| Responsibilities: Manages a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. |
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| Customer Support – Supervisor |
Instruction: Relies on extensive experience and judgment as well as pre-established processes and procedures to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
Skills and Experience: Requires a bachelor’s degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures.
Supervision: Typically reports to a manager or head of a unit/department. |
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| Customer Support – Manager |
Instruction: Relies on experience and judgment to plan and accomplish goals. Establishes processes and procedures to plan and accomplish goals of department. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Participates in business planning with corporate piers for cross functional business management.
Skills and Experience: Requires a bachelor’s degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures.
Supervision: Typically reports to top management. |
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