data analyst
|
|
| Job Role |
| Responsibilities: Responsible for maintaining phone level standards within a Contact Center by analyzing call volume trends, call patterns, staff productivity, attrition rates, and resource allocation. Controls real time environment; coordinates with other teams to effectively utilize resources and maximize efficiencies. |
|
| Data Analyst – Entry |
| Instruction: Relies on limited experience and judgment to plan and accomplish goals as well as instructions and pre-established processes and procedures to perform the functions of the job. Skills and Experience: Requires a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Supervision: Works under immediate supervision; typically reports to a supervisor or manager. |
|
| Data Analyst – Junior |
| Instruction: Relies on experience and judgment as well as pre-established processes and procedures to plan and accomplish goals. Skills and Experience: Requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Supervision: Works under general supervision; typically reports to a supervisor or manager. |
|
| Data Analyst – Senior |
| Instruction: Relies on extensive experience and judgment as well as pre-established processes and procedures to plan and accomplish goals. May lead and direct the work of others. A degree of creativity and latitude is expected. Skills and Experience: Requires a bachelor’s degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Supervision: Typically reports to a supervisor or manager. |
|
|
|
|
|
|
|
|
For more information on other Questus5 Services, please check these links:
